| |
| |
|
softwarecatch.com
|
|
|
|
Microsoft CRM Implementation - Fundamental CRM Principles Revision
Microsoft CRM is relatively new player on the now becoming traditional CRM software applications market. We would like just to mention shift in the technical conception - Microsoft CRM is committed to Windows and Microsoft components: Exchange, Active Directory, SQL Server, etc (while traditional CRM applications, such as Siebel were biased toward multiplatform compatibility: Unix, Oracle, Windows, SQL Server) and move up to business logic paradigm shift. There is high-tech wisdom and it is always applicable to traditional industries, such as auto makers. Don't try to be too innovative on the market, rather have your competitors build the market niche and then move in. It is rather safe not to purchase the car of the new line, just introduced this year, even if it comes from such a respectable manufacturer as Toyota. The same in software industry - we have unlimited trust and greatest respect to such CRM makers as Seibel - but I guess we have to admit - companies like this had to be pioneers on the market and had to create the market, being a little bit premature, however savvy in the long term market prediction. Microsoft seems to be allowing the enthusiasts to create the market niche and then move in with its own or purchased and beefed up solution. In the case of MS CRM it seems to be from ground up MS development and very excellent fit to Microsoft Business Solutions business strategy. Microsoft CRM application conception in our opinion was substantial simplification in CRM functionality and making IT group to support it, by deploying all the recent Microsoft technologies. Bullets to emphasize: 1. Microsoft CRM is for MCSE / Microsoft oriented IT departments - Microsoft CRM would be be-loved system for IT specialists. If you are MCSE+I - CRM will recruit all your MS Exchange, Active Directory, MS SQL Server, Windows domain security, Windows 2003 Server, Web publishing and HTML knowledge and experience. This is completely opposite to earlier Apple Computer believe - that computer systems should be easy in service and completely intuitive. MS CRM is kind of intuitive for end user, but not for its administrator. 2. Microsoft CRM - is not CRM - but rather simplified CRM - if you do remember old days whitepapers about CRM in general, or even it's predecessor - Lotus Notes/Domino - these papers were full of predictions about the future and were written for top level company executives, not for regular computer specialists. This was probably why so high percentage of CRM sales failed in implementations. Microsoft CRM has the highest ever rate of successful implementations, because it is not a CRM, but rather popularized version of it - it just does the job - as cheap and reliable car. 3. Transportation Companies - about 30% of our clients in the States are transportation and freight forwarding companies. This actually proves the hypothesis that MS CRM is very simple solution - these companies usually do not have extra money to spend on their computer system, but need the solution for its sales people to instantly see the cargos, plus have simple customization, allowing them to integrate with legacy system. 4. Movement down to small and tiny companies - this is completely new trend for CRM market. We know the examples when 5 employees companies make a decision to implement and have surprising success in Microsoft CRM implementation. Happy implementing! Andrew Karasev is Chief Technology Officer in Alba Spectrum Technologies - USA nationwide Microsoft CRM, Microsoft Great Plains customization company, serving clients in Chicago, California, Colorado, Texas, New York, Georgia and Florida, Canada, UK, Australia and having locations in multiple states and internationally (http://www.albaspectrum.com/ ) You can reach Andrew at 1-630-961-5918 or 1-866-528-0577. He is Dexterity, SQL, C#.Net, Crystal Reports and Microsoft CRM SDK developer.
MORE RESOURCES:
Quest Software's Shares Changing Hands at Higher Prices on 1.2x Above-Average ... - Comtex Smartrend
Google News |
|
|
|
RELATED ARTICLES
Microsoft Great Plains RW: Report Writer Microsoft Business Solutions Great Plains is marketed for mid-size companies as well as Navision (which has very good positions in Europe and emerging markets where it can be easily localized). Great Plains Report Writer (RW) module allows for modification and creation of Great Plains reports to suit your business needs. SpyBot - Search and Destroy versus Microsoft AntiSpyware (Beta).... My personal experiences... Ok.. The Top 5 Wrong Reasons For Not Hiring Testers Considering whether or not your software company should hire a dedicated team of testers? Here are the Top 5 Wrong Reasons why you shouldn't.We Have a Beta Program Some people feel that the best way to debug a system is to ship it to your customers and wait for trouble tickets. Guide to Software Marketing Intro This concise article will tell you in plain English how you can promote your software easily and effectively.Submit your software I recommend submitting your software to upload. Is Your Computer Sick? Viruses and spyware usually show up on your computer one of two ways.Either they invade your system with a frontal assault like the Huns attacking the Romans, or they sneak in a back door like a cat burglar. An Easy Way to Develop JAVA Enterprise Applications Research bears that less than 70 percent of development projects are actually completed, and more than half come in late and over budget. AlachiSoft TierDeveloper is a Rapid Application Development tool that helps Software Developers do better, more creative, and useful work by reducing redundant hand coding. Off The Record - Tips For Picking Recording Software Need software to record your voice, streaming audio or musical instruments? There are dozens of great products on the market. Some cost up to five hundred dollars, but here are some of the low cost alternatives you might want to consider. SQL scripts for Project Accounting: Microsoft Great Plains series - overview for developer Microsoft Business Solutions Great Plains has Project Accounting module where you can budget the project, assign it to customer contract and then log expenses, timesheets, inventory spending, and finally bill the customer against the project or contract. Microsoft Great Plains Project Accounting does excellent job, but there are cases when you need developer or MS SQL DB Admin touches. Microsoft Great Plains - Licensing & Product Versions Current Microsoft Business Solutions Great Plains has more that 10 years of history. Former Great Plains Software had two lines of Great Plains: Dynamics & Dynamics C/S+, later on renamed into eEnterprise. Make or Break Factors - When Considering Estimating Software Make-or-Break Factors in Success and ProfitabilityFor quick printers, estimating can prove to be a major factor in the success or failure of their business.When a customer requests a bid on a job, they need a fast turnaround, and the best price. Microsoft Navision and Crystal Reports - An Overview Microsoft Business Solutions - Navision is an integrated solution for small and midsize companies looking to expand their business operations without much interruption to its existing processes. Microsoft Navision enables businesses to alter as much or as little of its existing system, integrate add-ons and vertical segments of its development. Popular Fleet Maintenance Programs Some companies that are in need of fleet management may choose to utilize the services of a fleet maintenance program. These programs can generally handle all of you fleet management needs. Perfectly New Database Query Tool - Foxy SQL Pro Released Are you a database professional? Do you work with a lot of databases? Do you use an SQL code? Do you want to connect to a new database to physically create its structure in no time and with ease? Are you tired of having to handle several client applications?If your answer is "yes" to any of these questions, I recommend you to go on reading this article.Let's imagine you work with let's say three databases. Should I Use Windows Update? Should one use Windows Update?This topic has good and valid arguments on both sides. Some would say keeping your windows up to date is essential in keeping it free of the newest, worst viruses and the like. Navision Attain Database access via C/ODBC in ASP.NET Application Navision Software was purchased by Microsoft and now it is supported by Microsoft Business Solutions together with Microsoft Great Plains, Axapta, Solomon, Microsoft Retail Management System and Microsoft CRM. Navision has extremely strong position on mid-size European and US markets, plus it has excellent manufacturing solution. Introduction To ISDN, Part II In the previous ISDN article, we looked at how and why one router dials another using ISDN. Just as important is knowing what keeps the link up once it is dialed. OSI Layers Model IntroductionDuring the early years of our modern computer era, very few standards and protocols existed between various manufacturers. However, as time went on and computer technology continued to improve and become more widespread, it became apparent that standards would be necessary to ensure compatibility. C++ Tutorials: 3, Program Flow (If, Else, While, For) Program Flow is what you think it is. How the program will flow. 20 Extra Hours Per Week: What Would You Do? While I was in college, if you would have asked me what I would do if I had an extra 20 hours to spend in a week, the first thing I would have told you is that I would definitely NOT spend it studying. I actually would have gone down a long list of hobbies and activities I would like to do if I had the time. Free PDF Publishing Software In a previous article, I wrote about OpenOffice which an excellent suite of Free Office software which is in the Public Domain.What I did not know is that the Writer (word processing) program creates PDF files too.
|
|
Powered By: Free Work At Home Business Opportunity! |
| © 2006 |
