| |
| |
|
softwarecatch.com
|
|
|
|
Microsoft CRM Implementation - US Market Lessons
Microsoft CRM is CRM answer from Microsoft Business Solutions. If you compare it to other traditional CRM applications, such as Siebel - you will see that Microsoft CRM does use all the resent Microsoft technologies, that means that Microsoft targets its CRM to Windows market exclusively, plus this means that Microsoft CRM is more difficult in its installation. Microsoft doesn't even have to care about other platforms, such as Linux/Unix or Apple. Now - we see kind of paradoxical situation when Microsoft CRM is gaining market share even in recession and early post-recession time. Where is the secret? Let us give you our vision, based on our three years of MS CRM implementation practice in USA and internationally. 1. Microsoft CRM is for MCSE / Microsoft oriented IT departments - Microsoft CRM would be be-loved system for IT specialists. If you are MCSE+I - CRM will recruit all your MS Exchange, Active Directory, MS SQL Server, Windows domain security, Windows 2003 Server, Web publishing and HTML knowledge and experience. This is completely opposite to earlier Apple Computer believe - that computer systems should be easy in service and completely intuitive. MS CRM is kind of intuitive for end user, but not for its administrator. 2. Microsoft CRM - is not CRM - but rather simplified CRM - if you do remember old days whitepapers about CRM in general, or even it's predecessor - Lotus Notes/Domino - these papers were full of predictions about the future and were written for top level company executives, not for regular computer specialists. This was probably why so high percentage of CRM sales failed in implementations. Microsoft CRM has the highest ever rate of successful implementations, because it is not a CRM, but rather popularized version of it - it just does the job - as cheap and reliable car. 3. Transportation Companies - about 30% of our clients in the States are transportation and freight forwarding companies. This actually proves the hypothesis that MS CRM is very simple solution - these companies usually do not have extra money to spend on their computer system, but need the solution for its sales people to instantly see the cargos, plus have simple customization, allowing them to integrate with legacy system. 4. Movement down to small and tiny companies - this is completely new trend for CRM market. We know the examples when 5 employees companies make a decision to implement and have surprising success in Microsoft CRM implementation. Happy implementing! About The Author Andrew Karasev is Chief Technology Officer in Alba Spectrum Technologies - USA nationwide Microsoft CRM, Microsoft Great Plains customization company, based in Chicago, California, Colorado, Texas, New York, Georgia and Florida, Canada, UK, Australia and having locations in multiple states and internationally (www.albaspectrum.com) You can reach Andrew at 1-630-961-5918 or 1-866-528-0577. He is Dexterity, SQL, C#.Net, Crystal Reports and Microsoft CRM SDK developer.
MORE RESOURCES:
Google News |
|
|
|
RELATED ARTICLES
Anti-Spyware Protection - Holes in the Shining Armor Looking at all the ads which promise to get rid of all spy programs, one may wonder why there is still plenty of them everywhere and the situation is by no means getting better. So let me spoil the advertisers' mood and show some of the "holes" in the majority of software products we expect to protect our data. Microsoft Great Plains: Customization Upgrade & Recovery - Visual Studio VB 6.0 Microsoft Great Plains, former Great Plains Software Dynamics, eEnterprise has very long, about 12 years customization & integration history. In earlier 1990th - the customization tool was mostly Great Plains Dexterity, later on when Great Plains was successfully moved to MS SQL Server 6. Microsoft Great Plains Reporting - Overview for Developer Looks like Microsoft Great Plains becomes more and more popular, partly because of Microsoft muscles behind it. Now it is targeted to the whole spectrum of horizontal and vertical market clientele. Run Your Own Search Engine Our hosted solution allow you to run your own search engine.You can have your own special search engine such as travel, games,animals, medical, software, sports, music, cars or any other category you like. Protect Your Computer...and Your Business! We all take the computer for granted. I mean, all we have to do is switch it on and it's ready to go. Groupware: Answers the 5 Questions of Document Collaboration Every organization which creates collaborative documents, whether they are budgets, presentations, reports, spreadsheets, or other documents recognizes that collaborative efforts are requirement. That collaboration always forces the 5 eternal document collaboration questions: Who? What? Where? When? How? The reason I refer to them as eternal is that every day businesses are faced with these questions and rarely find the answers when they collaborate on documents. Change Your Word Docs in Record Time! Anyone who has ever used Microsoft Word knows that it is a powerful word processing package. It's loaded with dozens of features designed to make creating documents a breeze. Information Products: A Business Owners Best Friend We live in a post-industrial age where information is the coin of the realm. Knowledge is the most valuable asset that a business owns. Microsoft Great Plains on Ctree or Pervasive SQL - What to Do - Tips for IT Manager As you probably know, when Microsoft purchased Great Plains Software - the whole strategy for Great Plains Dynamics/eEnterprise line was changed. Initial GPS strategy was to maintain DB platform independence - via it's C-written engine Dexterity, based on the believe that C programming language is platform independent. ERP Remote Support: Microsoft Great Plains Analysis - Pluses & Minuses Former Great Plains Software Dynamics/eEnterprise and currently Microsoft Business Solutions Great Plains serves midsize and corporate clients as ERP system in the following countries and regions: USA, Canada, Mexico and Latin America, Brazil (where MBS actually promotes Navision and has GP for multinational corporations), Saudi Arabia, OAE, Egypt and the rest of Middle East, South Africa, Nigeria and the whole African continent, U.K. How to Get The Best Accounting Software For Your Small Business Buying accounting software is a major investment. It's an important decision and you need to be sure of all the facts before you buy. Spyware Statistics -- Whats New in May 2005? Although statistics often is blamed for various deadly sins -- from being biased to being inaccurate -- there is nothing left to those who are anyhow connected with IT but to keep up with fresh data. Since spyware is literally ubiquitous, nobody who owns or uses a PC can say that it is none of his business. Reduce TCO: The Java Database Way TCO (Total Cost Ownership) is the buzzword in today's business world. This metric helps enterprise managers assess direct and indirect costs and benefits derived from their investment on IT components and services. What is Software Piracy? There are several kinds of software piracy. The bottom line is when software is pirated, the developer does not receive compensation for their work. Programming Environments And The Software Production Process Introduction: The creating of a computer program involves a number of stages which can be made easier with several separate software utilities. There are now integrated set of support programs which combine all the necessary utilities to provide a complete program development environment. Microsoft Great Plains: carpet, textile, fabric, felt distributor - implementation overview In this small article we will show you the possible way of deploying Microsoft Business Solutions Great Plains for the market niche of large, mid-size and small reselling and distribution business in carpeting and floor covering, textile & fabric. We will not be talking about fabric production, but rather cutting for the end-user or small retailer. Troubleshoot Windows with Task Manager Task Manager is a Windows system utility that displays thetasks or processes currently running on your computer. Toopen Task Manager, press Ctrl+Alt+Del. How to Build a Basic CSS Layout Designing without tables by using CSS layouts is fast becoming the new standard on the Web because of the benefits mentioned in my previous article. Web browsers used these days are now able to render web pages proficiently. eStore Advantage - Extending Microsoft eConnect for MBS Great Plains eStore Advantage allows front-office applications to communicate with back-office business environments. It has a built-in support for electronic payment processing, and serves as a core integration platform for Nodus Technologies front-to-back office connectivity suites including RMS and CRM Advantage. Microsoft Great Plains Accounting/ERP Implementation - Finance Industry Customization Example Microsoft Business Solutions Great Plains is very generic accounting application out of the box and has multiple modules to address specific horizontal or vertical market requirements. At the same time Great Plains, now being moved on MS SQL Server platform allows you to deploy standard tools to customize and fit to these requirements, when you don't need rich custom functionality, just few touches.
|
|
Powered By: Free Work At Home Business Opportunity! |
| © 2006 |
