| |
| |
|
softwarecatch.com
|
|
|
|
Top Questions to Ask Before Buying a Help Desk & Asset Management Software
#5 All your hardware components like Printers, PCs etc come under various maintenance contracts with different maintenance vendors. Do you know which batch of PCs are under warranty & for what number of PCs is the warranty about to expire (so that you can plan for an AMC)? Can you split up & tell how much AMC charges do you pay for each hardware component & how much for each vendor? Can you re-calculate the costs if an AMC with a vendor is to be renewed? #4 Typically your company gets hardware parts and accessories from different vendors. Is your purchasing done centrally? Can you get the information of all vendors & the products they offer on a single click? Can you compare prices & other information before placing an order? Can you modify a purchase order (PO), have a revision history & email the vendor the updated PO? Can you track POs till all the items mentioned in a PO arrive? #3 You might have entered into contracts with various vendors. Do you maintain & keep track of all your maintenance & support contracts in one place? How about having soft copies of actual contracts that are available to you through a web browser and is always a single click away? #2 Your company has a variety of hardware like PCs, printers, scanners, OHPs etc and a plethora of software ranging from MS Office to Adobe Photoshop (all of various versions). Are you still using spreadsheets & manually tracking all these assets? Can you tell whether all the software you have comply with licensing? Can you tell how many of these hardware components & software copies are available with you at any instant? Can you tell how much of these are under utilized or not utilized at all? #1 Your employees come up with different service requests ranging from "Not able to print from my PC" to "Cannot send mail". How do you ensure that such requests are taken care of by your support staff, that too efficiently? How do you ensure none of the requests fall through the cracks? Is there a Knowledge Base which can offer self-help for the employees? How do you keep track a high volume of requests? AdventNet's ServiceDesk Plus offers to solve all the above & has much more to offer. The product is available at a very affordable price starting at $495 (there's a Free Edition too) backed by a company that has set a benchmark for customer care & support. For further information, mail to sales@adventnet.com or visit our website http://www.servicedeskplus.com Natarajan Aravind
MORE RESOURCES:
Google News |
|
|
|
RELATED ARTICLES
Spyware Statistics -- Whats New in May 2005? Although statistics often is blamed for various deadly sins -- from being biased to being inaccurate -- there is nothing left to those who are anyhow connected with IT but to keep up with fresh data. Since spyware is literally ubiquitous, nobody who owns or uses a PC can say that it is none of his business. Choose your Java Wisely Java has come along a long way. Many would agree with this. Microsoft Great Plains Integrations - Retail Management Sample Microsoft Business Solutions is emerging as very attractive vendor for mid-size companies. The strength of its products is in their cross integration potential. How to Backup Windows XP Home Edition Your computer cost you from hundreds to thousands of dollars, but the computer itself is not the most valuable part. The data on the hard disk is the most valuable part. What is Fleet Maintenance Software? Simply put, fleet maintenance allows companies to monitor and maintain their fleets of commercial vehicles more efficiently.Fleet maintenance requires a great deal of organization and management skills. Software Review: Xsitepro Total Site Management Software It's not very often I get excited about a software program, but today I'm so excited I just had to tell you about Xsitepro, the top tool for Internet marketers. In particular, those who have been using HTML applications programs like Dreamweaver and Frontpage to produce their Internet media will find this program revolutionary in that it can at least halve your time for site development. Run Your Own Search Engine Our hosted solution allow you to run your own search engine.You can have your own special search engine such as travel, games,animals, medical, software, sports, music, cars or any other category you like. Alien Intruders! You probably didn't casually invite, or extend a formal attendance request to, these undesirables known as viruses.Regardless of your opinions, such cyber-nomads may call on you, complete and active, with their destructive payloads. Microsoft Great Plains Upgrade - Version 8.0 Overview for IT Director/Controller If you have Microsoft Great Plains as main accounting and ERP system you need to know some technical details on Great Plains version upgrade and what is going on behind the scenes, which options do you have in case of Dexterity, VBA, SQL customizations, ctree/Pervasive migration to MS SQL/MSDE. As of right now it is reasonable to upgrade to Microsoft Great Plains 8. Great Plains Accounting Migration to Microsoft Great Plains - Overview for IT Specialist This is a short article, written in question/answer/FAQ style to give IT Specialist/developer/programmer balanced top level information on Great Plains Accounting migration to Microsoft Business Solutions Great Plains. If you have Great Plains Accounting as main accounting and ERP system you need to know some technical details on the migration to Great Plains and what is going on behind the scenes. Lotus Domino: Application Integration - A Programmer View There are two approaches for application integration:? Programmer's approach - for applications integration it is necessary to create some program codes;? Integrator's approach - in this case special software products are to be used and the integration process set up by those software settings. The following tools may be used for the first approach:? ODBC. Microsoft Great Plains - Licensing & Product Versions Current Microsoft Business Solutions Great Plains has more that 10 years of history. Former Great Plains Software had two lines of Great Plains: Dynamics & Dynamics C/S+, later on renamed into eEnterprise. Healthcare Preventive Maintenance Software Healthcare facilities such as clinics, hospitals, and biomedical laboratories can benefit greatly if up to date CMMS software is used. Healthcare CMMS programs will help with the maintenance of the building, alerting workers when items such as automatic doors, light fixtures, and plumbing structures are due for checkups. Importance of Coding Standards Programming Help for BeginnersWe write programs to instruct computers. When programming using a high level programming language like C++ or Java, we are using a syntax that is somewhat closer to human languages. Microsoft Great Plains Integration Manager: Using Continuum - Overview for Developer Microsoft Business Solutions Great Plains has I'd say end user integration tool - Great Plains Integration manager. Integration Manager itself uses OLE functionality to validate text or ODBC integration files data through Great Plains forms behind the scenes. Tools for Customizing Great Plains Microsoft Business Solutions - Great Plains has captured the US market with its integrated business applications for small and mid-size organizations. Its comprehensive accounting and business management capabilities provide businesses with tools to customize various modules of the Great Plains software. Accessing XML Using Java Technologies The most important benefit of XML is its simplicity. Though it is simple it is powerful enough to express complex data structures. Great Plains Dexterity History and Programming Overview As of now - Great Plains Dynamics/eEnterprise is transformed/renamed into Microsoft Great Plains and Microsoft Business Solutions is in process of merging all its accounting applications: Great Plains, Solomon, Navision and Axapta into somewhat granular: Microsoft Financials, Microsoft HR, Microsoft Distributions, Microsoft Project Accounting, etc. So the original design of Great Plains should be deemphasized. Microsoft Great Plains, Navision, Axapta - Selection Considerations During the years of our consulting practice, which comes back to East Europe in mid 1990th and then continues in the USA, Brazil, New Zealand, Australia, Oceania, Germany, Canada - we would like to orient you - business owner, IT director or software programmer. Selection process can take several months and you may end up with non-Microsoft solution. How to Build a Basic CSS Layout Designing without tables by using CSS layouts is fast becoming the new standard on the Web because of the benefits mentioned in my previous article. Web browsers used these days are now able to render web pages proficiently.
|
|
Powered By: Free Work At Home Business Opportunity! |
| © 2006 |
